our podcast
EI at Work
EI at Work is a monthly podcast that highlights the difference emotional intelligence (or a lack thereof), makes in businesses across the globe. Each episode, co-hosts Dr Ben Palmer and Marie El Daghl are joined by professionals and leaders implementing EI in their workplace. They share real-world examples of how EI has transformed their customers, staff, business outcomes and selves.
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Latest Episode
Tune in online or on your preferred podcast app and stay on top of the world’s most in-demand job skill.
MEET THE HOST
Dr. Ben Palmer
Dr Ben Palmer is the CEO of EI network, Genos International. Renowned for transforming workplaces, business outcomes and lives, Genos International is a world leading provider of EI assessments and development programs.
At Genos International, Dr Palmer has been at the forefront of providing game-changing emotional intelligence services to iconic organisations worldwide, such as IBM, Pfizer, Rio Tinto, Laing O Rourke, and Qantas. Through his work with leaders and professionals, he has invaluable insight into how EI significantly improves staff performance, customer satisfaction, profitability and more.
Dr Palmer completed his PhD at Swinburne University, Melbourne. He developed the first Australian model and assessment of emotional intelligence specific to workplace outcomes. Dr Palmer has continued to contribute his extensive knowledge to various global research articles, book chapters and journals.
As our resident EI Expert on EI at Work, Dr. Palmer brings his extensive knowledge to facilitate thought-provoking discussion on the transformative effects of EI.
MEET THE HOST
Marie El Daghl
Marie El Daghl brings both her business nous and communication expertise to her role as EI at work co-host. She is the Managing Director of Sydney based marketing and communication agency, Chasing Albert. She knows the Genos International business very well having undergone certification and worked closely with our business for many years.
Since 2000, Marie has dedicated her career to helping individuals and brands communicate effectively. Her communication and media training experience is diverse, and she has worked with a myriad of clients such as the French Ambassador to Australia, Mastercard, Nespresso, and many more.
You can expect her to bring out the best in all EI at Work guests, ask the questions on your mind and keep the jargon to a minimum for all those new to both EI and the Genos community.
OCTOBER 2023
Resolving Workplace Conflict Through Mediation
Delve into workplace conflict resolution through mediation and explore the essence of conflict, the role of self-awareness, and the transformative power of a win-win mindset.
SEPTEMBER 2023
Building teams that can effectively manage highly emotional customers
Do your employees have to cope with the unique stress of dealing with stressed out customers? Learn how Allianz is tackling high levels of emotional labour across its workforce – with great results.
AUGUST 2023
Cultural Readiness for AI adoption
Business leaders know that AI will disrupt their business in the near future. However, not many have given thought to the culture required to adopt AI successfully. In this podcast with Karl Treacher, CEO of The Culture Institute Group, learn why strong leadership, resilience and collaboration are essential to success.
JUNE 2023
The Power of Emotional Culture: Building a Successful Business
An emotional culture is at the heart of what makes people and companies tick. Learn how this innovative and highly successful company built an emotional culture that not only drove its success, but transformed the industry it operates in.
MAY 2023
Psychological Safety and Legal Obligations in the Workplace
Unlock the secrets to ensuring workplace safety and legal compliance in this eye-opening episode of EI at Work. Renowned workplace health and safety expert Steve Bell from Herbert Smith Freehills reveals the global emphasis on psychological safety and recent legal changes impacting employers in Australia. Gain invaluable insights on proactive risk management, legal protection, and effective incident response strategies. Don’t miss out on this must-listen episode that could save your organisation from reputational damage and legal consequences. Stay ahead of the game and prioritize the well-being of your team today.
MARCH 2023
Paul Wood on EI at Work
What was the crime? Murder. And as he puts it in the podcast “feel the weight of that word”. Dr Wood shares a remarkable story of Netflix proportions of his journey to becoming a Dr of Psychology. Today, he is an expert in helping people and organisations strive towards their potential and flourish through change and adversity. Paul works with everyone from senior leaders in fortune 100 companies such as Google to at risk-teens. He is a regular contributor in the media, an author, and his recently released second book, “Mental Fitness; Build your mind for strength and resilience every day” was another instant best seller.
NOVEMBER 2024
Too much heat in the kitchen
When the kitchen heats up and emotions run high, Genos Certified Practitioner Una Crilly steps in to turn teams from stressed to happy, healthy and thriving. With over 30 years’ experience as a Leadership Consultant, specialising in the hospitality industry, Una has been transforming kitchens across Ireland. Top executive chefs have experienced life changing results – from dropping 20kg, quitting smoking to boosting overall wellbeing. All thanks to Unas go to EI tool – Genos Grow.