What is Emotional Intelligence
Emotional Intelligence Drives Effective Behaviour and Performance
Emotions play an important role in how people think and the quality of decisions. They also play a large role in how people behave showing up in facial expressions, body language and tone of voice. Because of this they are fundamental to how people connect, communicate and influence each other. Emotions also play an important role in how people perform. Some stress for example is good for performance, but too much can be detrimental.
Emotional Intelligence (EI) is a set of skills that help people perceive, express, understand and manage emotions in themselves and in others. These skills help people connect, communicate and collaborate with others effectively at work. They also help people make intelligent responses to emotions improving the quality of decisions and performance.
As automation, machine learning and AI master both routine and complex tasks, emotional intelligence becomes invaluable. Increased emotional intelligence enables people to cultivate collaboration and trust in diverse teams, enhance adaptability, and collective resilience. It enables leaders to create clarity, manage complex human dynamics, and unleash potential and performance with effective coaching. Imagine your workplace with better communication, collaboration and people leadership skills – how would it feel?
The difference it makes
Applied Emotional Intelligence
In the workplace, emotional intelligence underlies our self-awareness, empathy, leadership and resilience. In a world where continuous change is the norm and effective collaboration is essential, these skills are fundamental to our success.
People who have been through Genos emotional intelligence assessment programs feel better at work, facilitate more productive work environments, and better lead and engage others.
Six Emotional Intelligence Competencies
The Genos Emotional Intelligence Model
The Genos Model of Emotional Intelligence comprises a set of six emotionally intelligent competencies. Competencies represent skills and behaviours based on underlying abilities and experiences, that are measurable and observable. The six emotionally intelligent competencies of the Genos Emotional Intelligence Model capture the skills and behaviours that manifest from emotional intelligence abilities and have a direct impact on communication, connection and collaboration in the workplace.
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Emotional Self-Awareness
Self-Awareness is about being aware of the way you feel and the impact your feelings can have on decisions, behaviour and performance.
People who are emotionally self-aware are conscious of the role their feelings can play in these areas, and are better equipped to manage this influence effectively.
When we are emotionally self-aware we are present with the role feelings are playing in our decisions, behaviour and performance. When we are not, we are often disconnected from this influence.
Emotional Awareness of Others
Awareness of others is about perceiving, understanding and acknowledging the way others feel. This skill helps us identify the things that make people feel valued, listened to, cared for, consulted, and understood.
It also helps us demonstrate empathy, anticipate responses or reactions, and adjust our behaviour so that it fits well with others. When we demonstrate this skill effectively we come across as being empathetic. People who do not demonstrate this skill can come across as being insensitive to the way others feel.
Authenticity
Authenticity is about openly and effectively expressing oneself, honouring commitments and encouraging this behaviour in others. It involves honestly expressing specific feelings at work, such as happiness and frustration, providing feedback to colleagues about the way you feel, and sharing emotions at the right time, to the right degree and to the right people.
People high in authenticity are often described as genuine whereas people low in this skill are often described as untrustworthy.
Emotional Reasoning
Emotional reasoning is about using the information in feelings (from oneself and others) when decision-making. It involves considering your own and others’ feelings when making decisions, combining the information in feelings with facts and technical information, and communicating this decision-making process to others.
Feelings and emotions contain important information. When this type of emotional information is combined with facts and technical information, people make expansive, creative and well thought-out decisions.
Emotional Self-Management
Self-Management is about managing one’s own mood and emotions, time and behaviour, and continuously improving oneself. The modern workplace is generally one of high demands and pressure, and this can create negative emotions and outcomes. Our mood can be very infectious and can therefore be a powerful force in the workplace; productively or unproductively.
This skill helps people be resilient and manage high work demands and stress rather than being temperamental at work. People who are proficient in managing their own emotions are optimistic and look to find the opportunities and possibilities that exist even in the face of adversity.
Positive Influence
Positive influence is about positively influencing the way others feel through problem solving, feedback, recognising and supporting others’ work. It involves creating a positive working environment for others, helping others find effective ways of responding to upsetting events and effectively helping people resolve issues that are affecting their performance.
This skill helps people create a productive environment for others. Positive Influence equips you with the capacity to encourage colleagues to cooperate and work effectively together. People who can positively influence others’ moods, feelings and emotions are empowering to work with and easily motivate those around them.
Individual States
case studies
Productive States of EI in Action
Genos Grow improves wellbeing of chefs across Ireland's premium hotels
Emotional intelligence in executive chefs goes up, temperature in the kitchen comes down and the wellbeing of chefs is the big winner.
Cargotech increases EI and significantly decreases non-fatal injuries
Cargotec's EI program led to 100% participant recommendation and an 86% decrease in non-fatal injuries.
Build productive emotions
Move to Productive States of Emotional Intelligence
The competencies of the model help people to consistently demonstrate the productive being states on the right side of the model, as opposed to the unproductive being states, that we can all be at times, on the left side of the model.
