Culture Measurement Tool in Action 

In this episode, we explore the Emotional Culture Index (ECI), a free and transformative tool created by Genos International in 2019. Designed to measure the emotional culture within organisations, the ECI assesses three critical states: what employees currently feel (experienced state), expect to feel (expected state), and ideally want to feel (ideal state). In just 5-6 minutes, the ECI provides a live, comprehensive snapshot of a team’s emotional dynamics, empowering organisations to foster a more positive, engaged workforce leading to greater organisational success. 

Mel Neil, a Genos Certified Practitioner, CEO of Mind Insurance, and a self-proclaimed ECI expert, shares why this tool is one of her go-tos. Mel demonstrates how the ECI facilitates safe, anonymous conversations about emotions, enabling teams to deeply understand their culture and build environments that boost performance, engagement, and pleasant emotional experiences both in and out of the workplace. 

Mel delves into the trends revealed by the ECI, particularly the rising levels of burnout, stress, and feelings of being undervalued and uninformed. She explains how the ECI helps teams on both macro and micro levels confront these unpleasant emotions directly, fostering accountability and proactive problem-solving. By using the ECI, Mel highlights the importance of addressing these issues, which in turn increases emotional intelligence, makes employees feel more valued and informed, and encourages curiosity and meaningful conversations that lead to solution-focused changes. 

In this episode, discover how the ECI’s qualitative and interactive nature makes it a game-changing tool for enhancing emotional culture and driving superior team performance and well-being. 

  

In this episode, learn about:  

[2:33] The origins and development of the Emotional Culture Index and how emotional experiences differ in high and low-performing workplaces.

[5:08] The three states measured: experienced, expected, and ideal emotional culture.

[7:00] Mel Neil’s previous methods of measuring emotional culture before the Emotional Culture Index.

[8:28] The powerful visual representation and its impact on team conversations and the tool’s ability to foster open and vulnerable conversations.

[12:54]The Emotional Culture Index survey and how quickly it can be completed in live settings. 

[14:24] The customisable aspects of the Emotional Culture Index for different contexts and how Mel Neil has effectively used the tool in various contexts. 

[19:59] The positive outcomes and challenges addressed through the tool’s implementation. 

[21:53] The characteristics of high-performing teams and the importance of emotional culture in their success.

[24:47] Insights on common emotional trends in workplaces, particularly exhaustion and anxiety and how our personal life pressures can contribute to this. 

[26:56] Linking low emotional intelligence to increased burnout risks, emphasising the need for awareness. 

[27:04] Identifying stress and disorganisation as prevalent emotions affecting workplace performance. 

[29:21] The importance of making employees feel valued beyond mere recognition. Highlighting the significance of sharing knowledge to enhance engagement and employee empowerment. 

[32:09] The role of active listening and meaningful conversations in making employees feel valued. 

[35:49] Using the tool for personal growth and understanding shifts in emotional expectations over time. 

[37:57] The tool’s role in justifying the need for interventions to improve emotional culture. 

[40:08] Using the tool to track emotional shifts during periods of organisational change.